Contact

Get in touch.

We respond within 4 business hours, Monday to Friday, 9am to 5pm EST. For urgent issues, please book a call.

Get Support

Every Crystallux client works directly with the team that built the platform. When you email us, a real person replies. When you book a call, you talk to someone who knows your business.

Email Support

Reply to any Crystallux email or write to info@crystallux.org. We respond within 4 business hours, Monday to Friday.

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Scheduled Call

Book a 15-minute check-in or a 30-minute deep-dive. Every client receives weekly check-ins included in their plan.

Book a call

Founding Client Access

Founding clients receive direct access to our founder for strategic questions. This benefit is preserved as long as you remain an active client.

General enquiries

info@crystallux.org

New-client enquiries, partnership discussions, press, general questions.

Existing clients

support@crystallux.org

Platform questions, onboarding help, and account changes. 4-business-hour response.

Privacy and compliance

info@crystallux.org

PIPEDA requests, data-access requests, CASL questions, regulatory enquiries. 30-day response per PIPEDA.

Security disclosure

security@crystallux.org

Responsible disclosure of security issues. See security.txt for PGP and scope.

Mailing address

Crystallux Inc.
Toronto, Ontario, Canada

Full street address provided on signed Master Services Agreements for courier delivery.

Ready to talk?

20 minutes, no sales deck, straight answers on fit.

Book a demo →