Frequently asked questions

An SDR agency charges $3,000 to $5,000 per month and you still write the sequences. An in-house BDR costs $8,000 to $12,000 per month fully loaded. Crystallux runs the whole system (prospecting, copy, sending, booking) for $997 to $1,997 per month. Canadian team. No sequences to write.

No. Our AI engine authors every outreach email, LinkedIn message, SMS, voice script, and video script based on your vertical and your specific ICP. You approve the first batch during onboarding, then the platform runs itself. You can edit copy any time.

Every client is assigned a dedicated point of contact who coordinates onboarding, campaigns, and check-ins. Founding clients also receive direct access to our founder for strategic questions.

Our platform runs 24/7 with 99 percent or better uptime. Human support responds within 4 business hours, Monday to Friday, 9am to 5pm EST. Urgent issues have on-call coverage.

We maintain a deliberate client cap to ensure quality. Founding clients receive priority support and a locked founding rate for 12 months.

Your second month is free. No partial credit. No future discount. Your card does not get charged. After that, we keep iterating the copy and targeting until you hit the target.

Yes. Every outreach template is designed for CASL compliance. Each email includes sender identification, your business address, and a working unsubscribe. We maintain PIPEDA-aligned data handling and Canadian hosting.

You see your first outreach hit a prospect's inbox within 7 business days of contract signing. First qualified discovery calls typically booked in week 2. Full pipeline running by day 21.

Your leads, campaigns, and outreach history are yours. We export everything to CSV and JSON within 14 days of cancellation. We retain anonymised aggregate metrics for benchmarking only.

No. Month-to-month after a 3-month initial term. Cancel with 30 days' notice. Founding pricing locked for 12 months if you stay.

Pausable. We offer one free 30-day or 60-day pause per 12-month cycle. Your founding rate and channel configuration freeze during the pause.

Price. Founding clients lock their rate for 12 months. Standard is the retail rate available after the founding window closes. Both get identical product.

You do. Every lead Crystallux surfaces on your behalf is in your database, exportable, and yours to keep even after cancellation.

Yes. Bespoke vertical onboarding is a $2,500 one-time fee and ships a custom overlay (pain-signal taxonomy, outreach tone, compliance review, channel mix). 2 to 3 week build. Contact us if your industry is Canadian SMB operators.

Not yet. Current focus is Canadian operators with Canadian customers. US expansion is on the roadmap once we have proven the Canadian playbook on a scale book of clients.